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Executive – Operations

Job Description
1. Designation/ Position Name : Executive – Operations
2. Total Years of Experience : 06 months to 01 year in Sales & Operations with SaaS / App Sales Industry.
3. Job Location : Pune & PCMC

Role Overview
Duties & Responsibilities :

  • Create & develop sales pipeline through seamless Product Pitching, Field visits, Campaigns, Business Meets & Cold Callings
  • Product deployment, installation and configuration
  • Troubleshoot and resolve Customers’ / Stakeholders’ queries
  • Provide seamless Customer services & support during field visits to the Societies / Communities
  • Keep constant track of the User’s system issues until they are resolved by adhering to the agreed timelines & SLA
  • Keep continuous track of Users’ On-boarding, Societies’ Security Guards & Agents using the Software
  • Identify and close the Training and On-boarding challenges by the Societies’ Security Guard teams along with strong ability to deal with the Customers and the individuals of the Communities / Societies as & when required
  • Track metrics to ensure operational targets are hit
  • Maintain consistent interaction with the existing Clients to know their pulse & Customer experience
  • Conduct periodical product demonstration to multiple decision makers / stakeholders of the Communities & Societies Management
  • Timely updating of CRM system database
  • Be the Single Point of Contact (SPOC) for the new & existing Customers
  • Provide accurate & prompt feedback to the Customers & Stakeholders of the Societies & the Communities
  • Prepare accurate reports promptly
  • Achieve the operational targets along with full Customers Delight
  • Build positive relationships with the Customers; Make concrete measures for relationship building with existing & potential Customers
  • Ensure the timely & seamless process completion of entire operational activities
  • Timely co-ordination with cross-functional teams for Customer’s requirement & ensuring its timely fulfilment
  • Actively participate in communities / societies meetings, product promotions campaigns, Business Group Meets, & Trade Exhibitions.
  • Daily & Weekly Report Generation on Operational issues & status
  • Identify potential areas for process improvements and highlight them to the Manager – Operations
Skills Required
Relevant Experience:
Worked or working in the capacity of Trainee or Junior / Senior Executive in SaaS &/or ERP Sales & Operations for 03-06 months, with the ‘Community Management/Gated Society Premises Management SaaS / Apps & ERPs’ Industry.
Functional / Technical Skills:

  • Hands-on experience with Community Management / Gated Society Premises Management SaaS & ERPs is desirable & preferable
  • Experience of working in a Start-up culture is desirable but not mandatory
  • Proven experience in managing the full operation & field services cycle including deal closing & demonstrated sales success
  • Product Knowledge – Should be well versed with the entire product suit to conduct a face to face presentation & demo sessions
  • Working knowledge on any CRM system will be a PLUS point
  • Sound at report generation & database creation
  • Good knowledge about the ‘market within the industry vertical’ in & outside Pune
  • Ability to identify opportunity points for enhancing business operations efficiency

Soft / Other Skills

  • Great enthusiasm to work in a fast paced Start-up culture
  • Ability to understand, read, write and speak in Hindi, Marathi and English languages with intermediate level of fluency in spoken English
  • Good Telephony Skills
  • Good Presentation Skills
  • Good Analytical & Problem solving Skills
  • Good Networking Skills
  • Good Persuasion & Convincing Skills
  • Intermediate level Proficiency in MS office (Word, Excel & Power Point)
  • Mobile App and Computer savvy with flair for digital platforms
  • Tenacity, Resilience & Go-getter Attitude
  • Excellent Interpersonal skills
  • Adaptability for Changes regarding nature of tasks, work schedule, work location, work model & team alignment
  • Good Individual Player as well as a Team Player
  • Good flair for travelling, & quite comfortable in meeting & speaking to new acquaintances everyday
  • Exhibit great deal of Self-confidence & Assertiveness
Other Information:
1. Nature of assignment requires travelling within the City (Up-to 80% of the daily working hours) for discharging roles & responsibilities
2. Weekly-Off slated on Wednesdays only for the Business Development & Sales teams
3. Nature of assignments shall call for exercising one’s flexibility for stretching beyond the normal working hours as and when required
4. Six days working per week with 9:30 am – 6:30 pm format.
5. No provision for WFH or Remote Working Mode
6. Candidates currently residing in Pune / PCMC shall be preferred
7. Male candidates shall be preferred
8. Joining Period: Max. up-to 15 Days from the Date of Offer
9. Remuneration & Other Benefits: Salary shall commensurate with quality & length of experience. Paid Leaves, Sales & Performance Incentives, Monthly Reimbursements for Two-Wheeler Fuel Expenses, Mobile Phone Expenses, Paid Sick Leaves, Retiral Benefits, Annual Performance Appraisal for Confirmed Employees etc.
Education:
Minimum Bachelor’s Degree. Preferably with a BBA or PGDBM in Operations & Marketing Management from Accredited College or Institution.

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06 Months01 Year

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