Job Description
1. Designation/ Position Name : Executive – Operations
2. Total Years of Experience : 06 months to 01 year in Sales & Operations with SaaS / App Sales Industry.
3. Job Location : Pune & PCMC

Role Overview
Duties & Responsibilities :

• Create & develop sales pipeline through seamless Product Pitching, Field visits, Campaigns, Business Meets & Cold Callings
• Product deployment, installation and configuration
• Troubleshoot and resolve Customers’ / Stakeholders’ queries
• Provide seamless Customer services & support during field visits to the Societies / Communities
• Keep constant track of the User’s system issues until they are resolved by adhering to the agreed timelines & SLA
• Keep continuous track of Users’ On-boarding, Societies’ Security Guards & Agents using the Software
• Identify and close the Training and On-boarding challenges by the Societies’ Security Guard teams along with strong ability to deal with the Customers and the individuals of the Communities / Societies as & when required
• Track metrics to ensure operational targets are hit
• Maintain consistent interaction with the existing Clients to know their pulse & Customer experience
• Conduct periodical product demonstration to multiple decision makers / stakeholders of the Communities & Societies Management
• Timely updating of CRM system database
• Be the Single Point of Contact (SPOC) for the new & existing Customers
• Provide accurate & prompt feedback to the Customers & Stakeholders of the Societies & the Communities
• Prepare accurate reports promptly
• Achieve the operational targets along with full Customers Delight
• Build positive relationships with the Customers; Make concrete measures for relationship building with existing & potential Customers
• Ensure the timely & seamless process completion of entire operational activities
• Timely co-ordination with cross-functional teams for Customer’s requirement & ensuring its timely fulfilment
• Actively participate in communities / societies meetings, product promotions campaigns, Business Group Meets, & Trade Exhibitions.
• Daily & Weekly Report Generation on Operational issues & status
• Identify potential areas for process improvements and highlight them to the Manager – Operations

Skills Required
Relevant Experience:
Worked or working in the capacity of Trainee or Junior / Senior Executive in SaaS &/or ERP Sales & Operations for 03-06 months, with the ‘Community Management/Gated Society Premises Management SaaS / Apps & ERPs’ Industry.
Functional / Technical Skills:

• Hands-on experience with Community Management / Gated Society Premises Management SaaS & ERPs is desirable & preferable
• Experience of working in a Start-up culture is desirable but not mandatory
• Proven experience in managing the full operation & field services cycle including deal closing & demonstrated sales success
• Product Knowledge – Should be well versed with the entire product suit to conduct a face to face presentation & demo sessions
• Working knowledge on any CRM system will be a PLUS point
• Sound at report generation & database creation
• Good knowledge about the ‘market within the industry vertical’ in & outside Pune
• Ability to identify opportunity points for enhancing business operations efficiency

Soft / Other Skills

• Great enthusiasm to work in a fast paced Start-up culture
• Ability to understand, read, write and speak in Hindi, Marathi and English languages with intermediate level of fluency in spoken English
• Good Telephony Skills
• Good Presentation Skills
• Good Analytical & Problem solving Skills
• Good Networking Skills
• Good Persuasion & Convincing Skills
• Intermediate level Proficiency in MS office (Word, Excel & Power Point)
• Mobile App and Computer savvy with flair for digital platforms
• Tenacity, Resilience & Go-getter Attitude
• Excellent Interpersonal skills
• Adaptability for Changes regarding nature of tasks, work schedule, work location, work model & team alignment
• Good Individual Player as well as a Team Player
• Good flair for travelling, & quite comfortable in meeting & speaking to new acquaintances everyday
• Exhibit great deal of Self-confidence & Assertiveness

Other Information:
1. Nature of assignment requires travelling within the City (Up-to 80% of the daily working hours) for discharging roles & responsibilities
2. Weekly-Off slated on Wednesdays only for the Business Development & Sales teams
3. Nature of assignments shall call for exercising one’s flexibility for stretching beyond the normal working hours as and when required
4. Six days working per week with 9:30 am – 6:30 pm format.
5. No provision for WFH or Remote Working Mode
6. Candidates currently residing in Pune / PCMC shall be preferred
7. Male candidates shall be preferred
8. Joining Period: Max. up-to 15 Days from the Date of Offer
9. Remuneration & Other Benefits: Salary shall commensurate with quality & length of experience. Paid Leaves, Sales & Performance Incentives, Monthly Reimbursements for Two-Wheeler Fuel Expenses, Mobile Phone Expenses, Paid Sick Leaves, Retiral Benefits, Annual Performance Appraisal for Confirmed Employees etc.

Education:
Minimum Bachelor’s Degree. Preferably with a BBA or PGDBM in Operations & Marketing Management from Accredited College or Institution.